Our Lifetime Warranty
Every piece we make carries a lifetime warranty against manufacturing defects, together with the routine servicing that keeps it wearable.
What is covered
For as long as you own the piece, at no charge:
- Manufacturing defects in the setting, mount, or clasp
- Loose stones re-tightened and prongs re-tipped
- Professional cleaning and polishing
- Rhodium re-plating on white gold
- One standard resizing
What is not covered
The warranty covers our workmanship, not accidents or ordinary life. Loss, theft, and accidental damage should be handled by a jewellery insurance policy, which we can help you arrange.
- Normal wear — thinning bands, surface scratches, gradual patina
- Accidental damage, loss, or theft
- Damage from work carried out by another jeweller
- Stones chipped or lost through impact
One important condition
Having a piece worked on by another jeweller voids the warranty. That is not commercial protectiveness — we cannot stand behind a setting we did not touch. Bring it to us first, even if only for an opinion.
Making a claim
Contact us with your order number and a photograph of the issue. We will arrange insured shipping in both directions, or you can bring the piece to 2 Tower Center Blvd, 10th Fl, East Brunswick, NJ 08816 USA.
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